Which type of words is encouraged to de-escalate conversations?

Using neutral or descriptive words is vital for de-escalating conversations because they help create a calm, non-threatening environment. These types of words avoid triggering defensiveness in others and reduce the potential for conflict. By focusing on objective facts and descriptions rather than loaded or emotionally charged language, individuals can communicate their points more effectively without inflaming tensions.

In contrast, confrontational words tend to heighten conflict and provoke defensive responses. Destructive words can damage relationships and worsen disagreements. Either-or words may limit the conversation to binary choices, which can lead to misunderstandings and feelings of being cornered. Neutral or descriptive language encourages open dialogue and helps maintain a constructive atmosphere, making it a key strategy in conflict resolution.