When confronted by an angry person, what is the first recommended step for better communication?

The first recommended step for better communication when confronted by an angry person is to slow down and think before speaking. This approach is essential because it allows you to process the situation rather than reacting impulsively, which can escalate tensions. By taking a moment to consider your words and the emotional state of the other person, you increase the likelihood of responding in a calm and constructive manner.

This method also aligns with effective communication strategies, where pausing allows for a thoughtful response that acknowledges the other person's feelings. Understanding the context of their anger and formulating a more empathetic reply can lead to a resolution rather than further conflict.

In contrast, raising your voice can often add to the stress of the situation and may provoke more anger. Asking the person to calm down could be perceived as dismissive of their feelings, which may lead to further frustration. Changing the subject might provide temporary relief but does not address the underlying anger or conflict, leaving the issue unresolved. Taking the time to think before responding sets the stage for healthier interaction and resolution.