What can escalate a conflict situation?

Using confrontational words can significantly escalate a conflict situation due to the aggressive tone and implications they carry. Such language often provokes defensive reactions from the other person, making it harder to reach an understanding or solution. When confrontational words are used, they can trigger a fight-or-flight response, leading to heightened emotions and entrenched positions that make resolution difficult.

In contrast, understanding the other person's perspective, employing de-escalating language, and practicing active listening are all strategies that promote calm and productive interaction, making them effective in conflict resolution rather than escalation. These approaches encourage empathy, clarity, and communication, which can help de-escalate tension rather than increase it.